质量管理课程论文~~模版.doc.doc

课程论文 提升我国物流企业服务质量的几点对策 学生成绩： 学生学号： 0807020215 学生姓名： 王玮 学生专业： 工商管理 课程名称： 质量管理 任课教师： 郭志达 提交日期： 2011 年 12月 21日 大连交通大学管理学院 提升我国物流企业服务质量的几点对策 王玮(这里写自己的姓名) （大连交通大学，大连 116028参考文献： 1] 王景锋物流服务质量体系的运作分析[J]．综合运输，2004(4)：41-43． 2] 何云田宇顾客导向的物流服务质量模型及其应用[J].物流技术．2004(2)：11-33．3] 陈方健浅释现代物流服务新理念[J].商品储运与养护，2005(1)：10-12． 4] 孙贤伟张忠明我国现代物流服务模式及发展研究[J]．科学技术管理2001(12)：46～50． 5] 田学军物流企业丞待服务创新[J]．中国物流与采购，2003(19)：22-24． 吴洪波逢义.提高顾客满意度的差异化战略分析[J].管理探索，2005()：-20． manufacturers of technical documents on the quality requirements applicable to this project. Construction quality inspection and evaluation standards issued by the national power company of the electric power construction standard for quality inspection and assessment of the 11 articles assessment inspection standards as well as other relevant regulations issued by the Ministry of electric power, the State power company executive. Does not verify in the specification within the evaluation criteria, implementation design, manufacturer or ... Or issue a new national standards and regulations, bidders shall comply with new norms and standards. If there are conflicts or is inconsistent, whichever is the higher standards. 3.3 3.3.1 project of responsibility, authority and communication organization and project managers, at all levels of responsibility and authority see section II of chapter III of the present tender site management organization and part of workforce planning. 3.3.2 according ISO 9001, GB/T 50430 and company quality distribution of the quality manual, combining the departments of projects, project quality function distribution allocation table on the following page of the projects quality functions shown below. 3.3.3 project with each Department interface, interface between the internal departments of the project by project managers at all levels and the quality regulations of the responsibilities and authorities of the Department. Customer requirements and hope: project management; Quality pla