外贸函电——特别理赔信写作范例.docVIP

外贸函电特别理赔信写作范例 　 特别理赔信写作范例（一）　　 有些商家是秉承“售出概不退换”的原则的。如果偏偏在这样的商家买的东西出了问题，该怎样去争取理赔呢？我们看看下面这位客户是怎样争取让商家给他换有毛病的丝巾的吧。　　 Dear Manager　　 While working in China for the past three years, I had always purchased gifts from the Friendship Gallery for my Canadian friends. The quality and value had always been more than I could reasonably expect, and I have often recommended you store to others. 　　 Last autumn, I was back in Canada, but I did not forget to mail-order some charismas gifts from your usual annual Fall Sales. After examining the gifts supplied to my order of November 2, I found that there was a distinct hole in the middle of one of the silk scarves. Although I remember that you apply a no-return policy to this kind of merchandise, I sent this silk scarf in a separate mailing yesterday so that you may see the damage for yourself. When you receive it I am sure that you will share my surprise and dismay. 　　 I understand from my past experience with the Friendship Gallery that this is an unusual situation. Will you kindly reconsider your no-return regulation with one of your loyal customers and replace the above mentioned silk scarf by mailing another one？ I would be delighted to have it and present it to my friend for Christmas. 　　 Yours sincerely 　　 在信的开头，客户先是赞扬了商家的产品，并表示自己是他们的忠实客户。这些话都有利于建立一个良好的对话情景。然后详细解释货品的损害，以求得到读者的同情和支持。最后，通过道义的力量力争得到商家的赔偿。　　 特别理赔信写作范例（二） 　　 商品出了毛病，卖家却一再推卸责任。这样的索赔可实在是个艰辛的斗争过程。我们看看下面这位用户是怎么写这样一封理赔要求信的吧！　　 Gentlemen 　　 Your Super Electric household appliances have always given me a pleasure in doing my housework. Recently, I was glad to notice the opening up of a new store of your Super Electric in Seattle and decided to make a purchase of a new dishwasher to ease my kitchen job. 　　 Three weeks ago I came to the store and talked to a salesman about my preference. I noticed the store policy of offering installation with the purchase. However, when I asked for the work on the machine I would buy from the store, I was told to wait for a week because th