书面--投诉信.ppt

写信目的 I am writing to inform you of my unpleasant experience ... I am writing to complain about the unpleasant ... I am writing to bring to your attention an unpleasant experience I had in .... I am writing to express my frustrations / dissatisfaction / disappointment with a recent experience I had in your bookstore. I’m writing to tell you all about my unpleasant experience and meanwhile my expectations for improvement. I’m writing to make a complaint about what I experienced. The other day, I bought an .....in your bookstore. But to my disappointment, the book was of bad quality. Contacting the clerk and asking for a better one, I was rudely turned down for no reason. I clarified my right of replacing my book, but your clerk seemed to neglect it purposefully. I am writing to you to bring to your focus this unpleasant experience. All I need is a brand-new dictionary without any problems and a sincere apology from your clerk. Besides, I hope you will pay particular attention to the incident I’ve mentioned and make immediate improvements and see to it that you never treat your customers like this again. I am looking forward to your reply. 假定你是李明，给某饭店经理写一封投诉信，反映上周就餐时发现的问题（价格、服务、环境），提出自己的期望和建议。 注意：①词数120个左右；②适当添加内容，使行文连贯。 Dear Manager, ……………………………………………………………………………………………………………… Sincerely, Li Ming 第二部分：如实反映问题（价格、服务、环境），无需评论性语言 I had to wait for half an hour before I was served, totally spoiling my mood for the dinner. The choking cigarette smoke and the deafening background music added to my discomfort. The dishes didn’t live up to what I’d expected and were not worthy of the high price I paid. 第三部分：你的要求和建议，加上恰当的结尾 I hope you will pay particular attention to the incident I’ve mentioned and make immediate improvements. I look forward to your reply and a resolution to this incident. I hope that you can make efforts to cope with these problems. I’m sure you’ll win more customers if you make changes by improving service quality, lowering prices and creating a relaxin