饭店情景英语对话 11.docVIP

饭店情景英语对话 11_phone manner From: /englishlistening/businessenglish/reenglish/2009-08-16/87080.html 00:00.00]Lesson One [00:22.90]第一课 [00:45.79]Putting Caller on Hold [00:47.62]请打电话的人等候 [00:49.45]R:Reception. [00:50.89]接待员:你好，前台。 [00:52.32]G:Is this Susan? [00:54.50]旅客:是苏珊吗？ [00:56.69]R:Yes it is.How may I help you? [00:58.96]接待员:是我，您有什么事吗？ [01:01.23]G:Hi,Susan.This is Mr.Smith in Room 3201. [01:04.35]旅客:你好，苏珊 ,我是3201房间的Smith 先生。 [01:07.47]R:(The other phon rings)Oh,Im sorry Mr.Smith. [01:09.36]接待员:（这时另外一部电话响了）喔，对不起，Smith 先生， [01:11.24]Could you hold a moment please? [01:12.97]（请稍等一下好吗？ [01:14.71]G:Sure. [01:15.99]旅客:可以。 [01:17.27]R:Thank you for holding. [01:18.80]接待员:谢谢您的等待。 [01:20.33]Lesson Two [01:32.75]第二课 [01:45.17]Taking a Simple Message [01:46.89]记录简单的留言 [01:48.62]G:May I speak to Ryan,please? [01:50.50]旅客:我能和赖安讲话吗？ [01:52.38]R:Im sorry,Ryans not on duty right now. [01:54.91]接待员:对不起，Ryan 现在不在， [01:57.45]Is there anyone else who can help you? [01:59.37]找其他的人可以吗？ [02:01.29]G:No,thanks.Can you please tell me when he comes on duty today? [02:04.23]旅客:不用了，谢谢。你能告诉我他今天什么时候在吗？ [02:07.16]R:Ryan has the afternoon shift today so hell be here at 2:00 p.m. [02:10.14]接待员:Ryan 今天上中班，所以他下午2:00在。 [02:13.12]Would you like to leave a message? [02:14.79]您要留言吗？ [02:16.46]G:Yes,please.Could you ask him to call me back as soon as possible? [02:19.25]旅客:是的，麻烦你告诉他尽快给我回个电话好吗？ [02:22.03]R:Certainly.May I have your name,please? [02:24.00]接待员:当然。请问您的姓名？ [02:25.97]G:Oh,sorry.This is Don Bradford. [02:28.10]旅客:喔，对不起。我叫Don Bradford. [02:30.23]R:Would you spell that for me,please? [02:32.11]接待员:能给我拼写一下您的姓名吗？/您不介意拼写一下吧？ [02:33.99]G:Don Bradford. [02:37.73]旅客:Don Bradford [02:41.46]R:Don Bradford. [02:45.49]接待员:Don Bradford [02:49.51]G:Thats right. [02:50.89]旅客:对。 [02:52.28]R:And does Ryan have your phone number? [02:54.25]接待员:Ryan 有您的电话号码吗？ [02:56.22]G:He should,but maybe Id better give it to you just in case. [02:59.04]旅客:他应该有，可是我最好给你留一个以防万一。 [03:01.86]Its 335-5663. [03:04.44]335-5663。 [03:07