试论秘书处理人际关系原则和方法.docVIP

试论秘书处理人际关系的原则与方法摘要：人际交往是一个复杂的人与人之间的联系过程，是人与人之间通过联系往来，相互联系，相互作用和影响而建立的人际关系的活动。在人际交往中通过彼此相互了解取长补短从而增加友谊，加强合作，促进事业的成功，实现自我价值，增强群体的凝聚力。人际关系在秘书工作中也占有一定的地位。秘书是领导工作中的辅助人员、参谋助手，与领导是领导与被领导、是服务与被服务、是上级与下级的工作关系。秘书的重要职责就是协助领导工作，当好参谋。无论办公室大小，人员多少、秘书所做的工作如何烦琐，技能如何熟练，到头来决胜因素的取舍，往往系之乎人际关系是否良好。秘书有着良好的人际关系有利于营造良好愉悦的工作气氛，不仅提高了工作效率，而且可以让工作中的人心情舒畅。作为秘书，必须与周围的人保持良好的人际关系，这对于做好秘书工作十分重要的。关键词 ：人际关系；原则；方法Abstract：Interpersonal is a complicated process, the contact between people is between, interconnected by contacting, interaction and influence of interpersonal relationship. In interpersonal interaction through each other in mutual understanding and friendship, increase from cooperation, promote the successful career, realize self-worth, strengthen community cohesion. Interpersonal relationship in secretarial work also. The secretary is auxiliary, leading work with assistant, staff and leadership is the leadership, service and leadership by service, is superior and subordinate relationship. The important responsibility is to assist the secretary and act as leading work. Regardless of how the size, personnel office, secretary of the work done, how ability how complicated factors, defining the skilled, often department of interpersonal relationship is good. The secretary has good interpersonal relationship to create good work atmosphere, not only the cheerful improves the work efficiency, but also can let the person job mood. As a secretary, with the people around you must keep good interpersonal relationship, it is very important to do the work as a secretary.Key Words：Interpersonal relationships, Principle, methods前言：本文针对我国市场经济发展的新趋势和现代社会信息化快速发展对当前秘书工作提出的新要求、新标准，从人际关系的定义、人际关系与秘书的联系、以及人际关系的影响因素出发，从而引申出秘书在实际工作中处理好人际关系的原则和方法及其重要意义。秘书作为联系上下级的中心枢纽，应建立起良好的交往环境和维护组织的团结。秘书作为组织和领导的形象代言人应处理好与下级群众的关系，赢得群众对组织的信任和认可。秘书人员每天的工作大部分或者说主要部分即是如何与人交际、交流。秘书人员能否处理好人际关系，直接影响着秘书工作的成败。接下来根据秘书人际交往类型从方向上的划分：上行交往、平行交往和下行交往，重点论述了秘书人员作为领导的参谋和助手应该如何处理与领导及各级人员之间的关系，并引用了案例来加以分析和讨论。一、秘书人员与人际关系的关联性随着社会的发展，人与人之间的关系变得越