ITIL at Cisco（ITIL在思科）.pdfVIP

Cisco IT Technology Tutorial Overview of ITIL at Cisco Ian Reddy, IT Manager David Lietzell, IT Program Manager May 2009 Produced by the Cisco on Cisco team within Cisco IT © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 1 Agenda 1 History of ITIL at Cisco 2 Size and scope of ITIL at Cisco 3 Why Use ITIL? 4 Success Stories at Cisco 5 Lesso