IHG质量审计.ppt

How to access QEM Portal?如何进入QEM门户网站？ Access through MerlinApplicationQuality Evaluation Manager通过Merlin进入——应用程序——质量评估管理系统 QEM Portal HomepageQEM门户网站主页 ActivitiesMy Results活动——我的结果 Management Action Plan (MAP)管理行动方案(MAP) Management Action Plan (MAP)管理行动方案(MAP) New Function—attached File新功能——附加文件 * May 2011 2011年5月 Quality Evaluation Manager质量评估管理系统 Hotel Management酒店管理 Quality Evaluation Manager质量评估管理系统 IHG has launched a new Quality Evaluation System, powered by Steton Technology IHG已启动一套全新的质量评估系统，由 Steton Technology 提供 About Steton关于Steton Who uses Steton’s software? 谁使用Steton的软件？ An industry leader since 1997, Steton helps the most recognized brands achieve superior customer loyalty and investor value. Steton自1997年开始已是行业中的领头羊，帮助最知名的品牌取得了卓越的宾客忠诚度及投资者价值。 Global Solution全球解决方案 Worldwide Steton is deployed in over 85 countries and in 34 languages and used to measure cleanliness, service, safety and brand delivery for: 全球Steton在85个国家，使用34种语言为以下单位测量清洁、服务、安全及品牌服务： Nearly 40,000 restaurants 近40000家餐馆 Nearly 23,000 hotel and resort properties 近23000家酒店和度假酒店 Nearly 13,000 grocery and general retail stores近13000间副食店和杂货店 Over 84,000 businesses serviced by independent and government audit service providers由个人和政府审计服务提供者服务的84000多家企业 Nearly 126 corrections facilities 近126间劳改所 Nearly 300 aircraft, 2000 daily departures and 11.7 billion annual passenger miles近300架飞机，每天2000次离港和每年117亿旅客周转量 Complete Toolset完整的工具 Analyze 分析 Assessment results 评估结果 Role-based Report Distribution 以职务为基础分发报表 Rule and Role-based Alerting 规则和以职务为基础的提示 Correct 更正 Corrective Action Plans 更正行动方案 Plan approval and signoff 方案审批签字 Status Tracking 状况追踪 Improve 改进 Root cause Analysis 根源分析 Performance Monitoring 业绩监测 Business Intelligence 商业情报 Visual Dashboards 直观监测板 Ad hoc reporting 专用报告 Mobile Hardware 移动式硬件 Web Survey 网络调查 Attach Policies 附规则 Attach Photo’s 附照片 Logic and Scoring 逻辑与评分 Internationalized 国际化 Scheduled/Nonsch