情感悉心服务品质改变生活.pdf

Better Quality, Better City Social Responsibility Report of China Resources Land Limited 2014 Service with Heart, Change through Quality II. 公平運營 58 Fair OperatiOn I. 公司治理 49 COrpOrate GOverninG 目錄 CONTENTS 品 質 報告導讀 3 Guide to the Report 致辭 5 Message 公司簡介 7 Company Profile 2014年度大事記 9 Milestones in 2014 關鍵績效 11 Key Results 公司榮譽 12 Honors 責任專題一:情感悉心服務 14 Responsibility Theme I: Service with Heart 責任專題二：品質改變生活 27 Responsibility Theme II: Change through Quality 關於華潤置地 33 About China Resources Land 責任管理 38 Responsibility Management III. 質量保障 67 QuaLity assuranCE IV.勞工實踐 73 Labor PraCtiCEs 改變生活