03 0132300214 sect01 cdn.ttgtmedia（03 0132300214 sect01 cdn.ttgtmedia）.pdf

1 Define-Measure-Analyze- Improve-Control (DMAIC) Six Sigma’s most common and well-known methodology is its problem-solving DMAIC approach. This section overviews the methodology and its high-level requirements, given that the requirements define the appropriate deliverables, which dictate the tasks and the tool selection to aid in the task. This section also outlines the DMAIC standard toolset, through the understanding of the tool- task-deliverables linkage, to facilitate appropriate selection of a tool when refer- encing the “how to” tool articles in Part 2 of this book. What Is the Main Objective of this Approach? The DMAIC (Define-Measure-Analyze-Improve-Control) is the classic Six Sigma problem-solving process. Traditionally, the approach is to be applied to a problem with an existing, steady-state process or product and/or service offering. Variation is the enemy—variation from customer speci- fications in either a product or process is the primary problem. Variation can take on many forms. DMAIC resolves issues of defects or failures, deviation from a target, excess cost or time, and deterioration. Six Sigma reduces variation within and across the value-adding steps in a process. DMAIC identifies key requirements, deliverables, tasks, and standard tools for a project team to utilize when tackling a problem. Brief Description of DMAIC Applications This classic or traditional Six Sigma methodology was designed to solve a problematic process or product and/or service offering to regain control. It addresses improvements in productivity (how many), financial (how much money), quality (how well) and time (how fast)—PFQT. Originally costs dominated the financial aspects, but lately project focus has shifted 13 14 Define-Measure-Analyze-Improve-Control (DMAIC) to revenues and growth. The 5-step DMAIC [pronounced “duh-MAY-ick”] method