Strategy management systems WP Experian（WP Experian战略管理系统）.pdfVIP

Strategy management systems for collections White paper Introduction to strategy management A strategy management solution for debt collections offers the potential for significantly improving operational and delinquency performance for organizations of various sizes and types. Many of these solutions, sometimes referred to as adaptive control systems, are geared toward supporting a variety of decision-making activities such as cross-sell, repricing, credit line management, authorizations and deferments. However, the focus of this white paper will be debt collections. Large financial institutions have been under significant consolidation pressure during the past decade. These institutions are challenged with efforts to combine multiple legacy systems, develop common user interfaces and analyze performance metrics across the organization. During the same time, new adaptable technology allowed institutions to replace or supplement existing systems. Interestingly, smaller organizations also have benefited from new decision technology in terms of affordability and availability. Not only are financial institutions burdened with consumer debt, but health care provider groups, hospitals, utility companies and the telecommunications industry are experiencing the same challenges of improving operational efficiencies and bad debt collections. The purpose of this white paper is twofold: to explore the key components of a comprehensive strategy management solution for collections and to assess the features of customized software and application service provider (ASP) offerings available in the marketplace. Case studies are presented to demonstrate the value of these solutions. Understanding the key components The components of a strategy management solution for collection activities include decision technology, predictive scoring, analyt