Understanding variation WDP Consulting（理解变化WDP咨询）.pdfVIP

Understanding Variation (Stephen Halliday) “Variation there will always be, between people, in output, in service, in product. What is the variation trying to tell us?” (Deming) “Of all the issues that an Engineer has to resolve, dealing with variation is the most difficult.” (T. Davies, Ford) A key element in achieving Operational Excellence is to identify sources of variation that affect a process, product or service. Once ide