4s店前台服务顾问标准话术（The service standard operation if the 4S shop）.docVIP

4s店前台服务顾问标准话术（The service standard operation if the 4S shop） Complain about the high fuel consumption; Dialogue should be: 1, economic consumption refers to the specific test conditions (no wind, road surface, etc.), the vehicle at the same speed of economic speed The average fuel consumption was calculated over a period of distance. 2, test fuel consumption, the real standard can not be in the city as the standard, because of waiting, traffic lights, air conditioning and so on will affect you Fuel consumption, 3, on the fuel consumption calculation method: it is recommended to fill up the tank, in better road conditions (high speed, etc.) drive one hundred Around the kilometer, fill the tank up again (and add it to the same position last time), divided by the amount of oil added second times Mileage, that is, one hundred kilometers of fuel consumption of the approximate value; 4, the factors affecting fuel consumption are many; whether the running in period; vehicle road test speed, road conditions, wind speed, load and so on; Driving habits and driving experience; the use of electrical power frequency (such as air conditioning, audio and so on); oil (93 unleaded gasoline Oil) 5, improve the vehicle fuel economy of the main points: reasonable control distance with the car, as far as possible to avoid emergency braking; not to the car The appearance of arbitrary modification; high speed, do not use closed air conditioning to open the window; vehicle avoidance A sudden acceleration, the sudden step on the gas; regularly on the car, air conditioning radiator, engine water tank surface cleaning; regular wheel Tire pressure is checked. Low pressure will increase the resistance of the vehicle; 6, your car is still running in the period, all parts of the car need to run in, fuel consumption will be slightly higher relative to build Discuss you after using a period of time to observe, thank you!! But why the manual is much higher than the fuel consumption? Dialogue should