从化汽车站客运站场服务岗位职责（Conghua Bus Station, passenger station, service station, responsibilities）.docVIP

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从化汽车站客运站场服务岗位职责（Conghua Bus Station, passenger station, service station, responsibilities）.doc

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从化汽车站客运站场服务岗位职责（Conghua Bus Station, passenger station, service station, responsibilities）

从化汽车站客运站场服务岗位职责（Conghua Bus Station, passenger station, service station, responsibilities） Conghua Bus Station, passenger station, service station, responsibilities 1. duty officer (deputy director) 1.1 post responsibilities: 1.1.1 organize field production under the leadership of the Department manager. 1.1.2 urge all teams to hold pre meeting and after class meeting, handle and arrange the shift work on the sales department, report to the sales manager on duty and relevant data. 1.1.3 master the work of personnel in different positions, coordinate the coordination between different posts, and direct the work on site. 1.1.4 regularly check all service facilities and equipment in the station. 1.1.5 detailed records of the duty log, supervision and assessment of the implementation of service standards and standards for each post, promptly handle complaints from passengers and vehicles, and make shift work. 1.1.6 regularly calls the passengers who have complained, and follows up the complaint handling. 1.1.7 master the day bus schedule, passenger flow and line resistance and weather conditions, and adjust the bus schedule in time to solve all kinds of problems on duty. 1.1.8 is responsible for the completion of the production department during the shift. 1.1.9 is responsible for on-site transaction processing. 1.1.10 is responsible for the discipline, work order and overall spirit of the passenger posts during the shift. 1.1.11 is responsible for the impact of the post on the company during the shift. 1.1.12 during the shift, the stations are responsible for the proper use of the service facilities. 1.1.13 complete other tasks assigned by superior. 2. ticket squad leader (deputy squad leader) 2.1 post responsibilities: 2.1.1 organize the production on site under the direction of the duty director. 2.1.2 will organize pre meeting and post class meetings, handle and arrange box office work, and report to the class master on duty. 2.1.3 master the work of personnel in ea