大型活动地志愿者管理问题研究.pdf

大型活动的志愿者管理问题研究 以杭州市为例 摘 要 近年来，志愿者已成为城市各类大型活动中一道靓丽的风景线，志愿 服务也越来越受到政府的重视、社会的认可和学者的关注。在中国社会的 民主化和现代化的进程中，“第三部门”的志愿服务的发展已经成为一种必 然。如何来实现政府管理和志愿服务发展之间的“良性”互动，已成为志 愿者研究领域的重要课题。本论文以杭州市大型活动的志愿者管理为例， 通过文献资料检束法、访谈研究法和实证问卷调查法，从公共管理和政府 管理职能转变的角度来探讨大型活动的志愿者管理问题。本文对杭州市大 型活动的志愿者管理存在的现实问题和困境进行了事实归纳和客观分析， 并提出解决问题的思路与对策，试图从中提炼出具备杭州特色并能不断推 广的大型活动的志愿者管理经验，为其他志愿组织进行志愿者管理提供借 鉴。 关键词：大型活动，志愿者，管理，杭州 3 ON THE PROBLEM OF VOLUNTEER ’S MANAGEMENT IN LARGE-SCALE ACTIVITIES —AN EXAMPLE OF HANGZHOU ABSTRACT In recent years, volunteer activities have been drawing more and more attentions, receiving the recognition of government, society and scholar. The third party voluntary service development has become an inevitable necessity during the process of democratization and modernization. Therefore, how to achieve the good interaction between government management and the development of voluntary service have become important subjects in volunteers research. This paper takes the maintenance of Hangzhou voluntary service building as an example, and mainly uses documentation, interview and questionnaire as research methods. It tries to talk about the volunteer ’s management in large-scale activities of Hangzhou from the angle of public management as well as the changes of government management functions. The author comes up with an objective description and a