点酒和点菜案例（Ordering wine and ordering cases）.doc

点酒和点菜案例（Ordering wine and ordering cases） Documents from the network, I collected, finishing, and if there are omissions, errors, but also please correct me! Order wine and order [case 1] Mr. Liang invited an English customer to a Chinese restaurant in a superior hotel in Shanghai One After the pedestrians sat around the table, the waitress came over and asked them to order Excuse me, sir. What would you like to drink? Miss in English first asked the guest to sit in the UK Ill have the German black beer Replied the foreign guest Then, miss in turn asked other people to drink, finally asked in English sitting in the thematic dress simple Liang Mr. Liang took a look at her and ignored him Miss busy in English, asked sitting next to Mr. Liangs foreign guests, what dishes? The foreign guests beckoned Mr. Liang to order May I take your order, sir? This miss speaks in Chinese and passes the menu. You dont seem to know the rules. Please call your manager Mr. Liang doesnt pick up the menu Miss felt wrong, busy to apologize to Mr. Liang, but still no avail, eventually invited the restaurant manager Mr. Liang told the manager: first, the waiter did not ask the owners opinion, let it. She ordered wine and ordered; second, she looked down upon the Chinese; third, she influenced my mood for dinner So, I want to change places Said to the restaurant managers business card As soon as the manager looked at his business card, he knew that he was a large international joint venture general manager in Beijing. The companys Shanghai branch often entertained foreign guests in the hotel Originally is beam total, really sorry. We fully accept your opinions and must strengthen the education of the waiters Please let us stay as a hospitality of a host. The manager smiled and apologized You have to ask the waitress to apologize to Mr. Liang He is a very proud and principled person in the Chinese I know, worthy of respect The Englishman speaks to the manager in fluent Chinese, he said He is a