浅谈律师服务质量评价（Discussion on the quality evaluation of Lawyer Service）.docVIP

浅谈律师服务质量评价（Discussion on the quality evaluation of Lawyer Service） I. Introduction The Tang Dynasty poet Du Fu in the small boat in wrote: like the spring water boat, energy-saving. The original poem describes a case of the elderly Laoyanhunhua can not see the scenery, people used to describe confusing things or the truth of the incident, smoke and mirrors this idiom to which. In the service economy, the proportion of GDP is higher and higher in the real society, involving the quality of services, so that consumers or clients, such as fog is too numerous to mention. College enrollment, graduate research more warming, quality is low, the tutor volume is one of the insurance broker; excessive commitment to customers, the real meaning of Declaration clause locked in the Two; minor illnesses Dazhi, exaggerating illness, casually charges, how to control the quality of the hospital, patients are often the fog guess. As far as lawyer service is concerned, what is the service quality of lawyers and how to evaluate the quality of this service is also divergent. Some lawyers believe that the service quality of lawyers mainly depends on whether the lawyers are diligent and conscientious. The lawyers who hold this view say, as long as we deal with and handle matters entrusted carefully, we can guarantee the quality of service.. Another lawyer said, to control the quality of the service process, can guarantee the quality of service undertaken. The problem is that diligence and earnest will surely do their duty? How can the information asymmetry of service process change the quality of clients expectations into perceived quality? In a word, the service quality of lawyers is a difficult problem for lawyers, law firms and clients, but it must be measured and evaluated. Two, what is the quality of service? In response to what is the quality of service is necessary before the concept of service and quality are reorganizing. At present, the generally accepted service definition is: to