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Introduction to Business Communication 商务联系的简介 Introduction 1、联系的定义 What’ s communication? This question can be answered by a simple definition: communication is the transmission of a message. 什么是联系？可以用一个简单的定义来回答：联系就是信息的传递。 For our human behavior, communication is the sending and receiving of information, ideas, attitudes, and emotions-either verbal or nonverbal—that produce a response between people. 对于人类行为而言，联系时发送和接收信息、观点、态度和情感——或者是口头的，也可以是书面的——在人与人之间得到反映和回馈。 Introduction 2、通过联系建立关系 Through communication, relationships are established. The quality of the relationship is dete