有关MM饭店职业经理人离职影响因素研究.pdfVIP

Modern Management 现代管理, 2012, 2, 160-166 doi:10.4236/mm.2012.24027 Published Online October 2012 (/journal/mm.html) An Empirical Study on Factors Influencing Hotel * Managers Turnover Fangying Chen, Ming Ma College of Tourism, Taishan University, Tai’an Email: fayechen218@163.com, maminggg@ Received: Sep. 22nd nd th , 2012; revised: Oct. 2 , 2012; accepted: Oct. 9 , 2012 Abstract: This paper selected 15 factors to identify root causes that affecting hotel managers (HM) turnover. It showed hotel training and career development, autonomy and authorization to work, development prospects, and the level of remuneration and benefits, promotion and distributive justice, as well as the employer trust and credit were six important factors that affecting managers turnover. Recommendations were made based on the results of empirical research. Keywords: Hotel Managers; Turnover Factors; Recommendations 饭店职业经理人离职影响因素实证研究* 陈方英，马 明 泰山学院旅游学院，泰安 Email: fayechen218@163.com, maminggg@ 收稿日期：2012 年 9 月 22 日；修回日期：2012 年 10 月 2 日；录用日期：2012 年 10 月 9 日 摘 要：本研究选取 15 项可能影响饭店职业经理人离职的因素进行实证研究。结果表明，饭店的培 训和职业发展空间﹑工作的自主性与授权﹑发展前景﹑薪酬和福利水平﹑晋升和分配的公正性，以及 雇主对经理人的信任信用是影响经理人离职的前 6 个重要因素。依据实证研究结果提出相关的建议。 关键词：饭店职业经理人；离职因素；建议 1. 引言 1998 年利润出现负值，到 2010 年，三星和四星级饭 店利润仍然处于负值状态( 三星级饭店利润亏损 饭店业是我国开放最早，市场化程度最高的行业