DM - 06 High Balance Report 超额报告.docxVIP

WYNDHAM FOSHAN SHUNDE STANDARD OPERATION PROCEDURE顺德顺联温德姆酒店标准操作程序DEPARTMENT部门Front Office前厅部JOB TITLE 职位Duty Manager值班经理TASK NO 任务序号DM - 06TASK 任务名称High Balance Report 超额报告EQUIPMENT REQUIRED: Opera PMS / Telephone / Note Pad所需设备:Opera 系统 / 电话 / 记事本WHAT TO DO做什么HOW TO DO IT怎么做WHY为什么Understand the high balance理解超额Duty Manager must check High Balance Report on a daily basis and highlight high balances on the list and appropriate action must be taken according to the method of payment listed below.值班经理每天的主要工作必须检查超额报告，在报表上标注超额部门并根据付款方式采取相应措施。High Balance accounts must be reviewed and the appropriate actions taken in order to anticipate credit risks and avoid unnecessary financial loss.必须复查超额帐单采取相应措施，预知信用风险，避免不必要的财务损失。Credit Card Authorization or Cash Deposit is collected upon check-in. However, guest balances may exceed their Credit Limit. 信用卡授权和现金抵押在CHECK IN时就已作过。但是宾客的消费可以超出信用额度。Therefore, the following procedures must take place.因此必须要有跟班程序。Is it really necessary to review the high balance report everyday?每天检查超额报告是不是有必要?What is the appropriate action?什么是相应的措施?How much deposit do we need to take? 我们需要多少的押金?Prepared By制表人：Approved By批准人：Signature/Date签名/日期:Signature/Date签名/日期:WYNDHAM FOSHAN SHUNDE STANDARD OPERATION PROCEDURE顺德顺联温德姆酒店标准操作程序DEPARTMENT 部门Front Office前厅部JOB TITLE 职位Duty Manager值班经理TASK NO 任务序号DM - 06TASK 任务名称High Balance Report 超额报告EQUIPMENT REQUIRED: Opera PMS / Telephone / Note Pad /Camera / Torch / MexPhone所需设备: Opera 系统 / 电话 / 记事本 / 相机 / 手电筒 / MexPhoneWHAT TO DO做什么HOW TO DO IT怎么做WHY为什么2．Cash payment:现金付款Credit Card payment:信用卡付款Duty Manager must contact the guest and ask him to review his bill and politely ask for an additional deposit.值班经理必须联系客人，让客人查看帐单并礼貌的要求宾客增加押金。The total amount requested must be equal to the Guests average daily expenditure, multiplied by the number of days the guest intends to remainin the hotel.总的金额必须相同于宾客日平均消费乘以在酒店逗留的天数。Duty Manager must contact the guest and ask him to review his bill and ask for an additional credit authorizati