chapter15答案.docx

Chapter 15 Managers and Communication1) Formal communication can control behavior, but informal communication cannot.Answer: FALSE2) A sender initiates a message by encoding a thought.Answer: TRUE3) E-mail increases filtering because electronic communication is faster.Answer: FALSE4) Communication that takes place among employees on the same organizational level is called lateral communication.Answer: TRUE5) All electronic information is inadmissible in court.Answer: FALSE6) In which of the following cases has communication occurred?A) Gary updates his blog regularly, even though no one reads it.B) Brian attends all the Algebra lectures, but is unable to understand the subject.C) Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available.D) Ana tells her manager that she needs a new computer, but he says that the company cant afford it.Answer: D7) George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.A) deciphering the messageB) organizational communicationC) lateral communicationD) decoding the messageAnswer: B8) Complexity capacity refers to the degree to which the communication method ________.A) offers a reasonable assurance of confidentialityB) makes a simple message seem more complexC) effectively processes complicated messagesD) offers quick and accurate feedbackAnswer: C9) Which of the following methods of communication offers high scanability?A) publicationsB) face-to-face communicationC) meetingsD) voice mailAnswer: A10) Which of the following is a way for managers to overcome the barriers to communication?A) feedbackB) decodingC) encodingD) filteringAnswer: A11) ________ communication is communication that flows from a manager to employees.A) LateralB) UpwardC) DownwardD) HorizontalAnswer: C12) In the ________ communication network, communication flows according to the formal o