商务邮件写作基础.ppt

Basic Business Writing A Student Support Services Workshop Troy University (Main Campus) Objectives To teach students that business letters are not the only type of business writings they may have to create. To teach students that business writing is technical writing required in the workplace. To prepare students to format two types of workplace documents: memos and formal reports. First, What is Business Writing? Business writing is workplace writing, which is a form of technical writing. Workplace writing is generally “persuasive” writing. Example 1: A Resume to persuade a potential employer to offer an interview Example 2: A Findings Report to persuade employees to follow certain policies or procedures in order to improve performance or correct errors or problems. Some Types of Workplace Writings Business Letters (most common – formal letter to an external recipient) E-mail Transmissions (A more informal business message than a business letter that is sent electronically to one or more recipients, within or external to the business). Memoranda /memorandum (A more informal style of a business letter that is usually sent to one or more business colleagues employed within the same business unit or company) Reports (financial, audit, or statistical report that identifies the specific problem and presents collected data, research, or recommendations for the change process (re-engineering process.) Contracts (binding agreements or proposals between two or more parties that can become legal documents if they include an offer that is accepted.) Manuals (a written set of instructions, procedures or policies) PowerPoint (a soft-ware generated, visual slide show, with animation options, that hosts a set of notes or bulleted points, an agenda, or other information that supports a discussion). General Business Tip . . . Generally, it is an expected and common business practice to keep photocopies / hard (paper) copies of any communication you send to