Hbs Case Business Intelligence Software At Sysco英文电子资料.pdfVIP

HARVARDI BUSINESSISCHOOL 9-604-080 REV: JULY 19, 2004 ANDREW MCAFEE ALISON BERKLEY WAGONFELD Business Intelligence Software at SYSCO Introduction Twila Day left the meeting excited, but also a little nervous. Her Technology and Applications Group had just been given approval by the Directors Council of SYSCOto proceed with a company- wide deployment of business intelligence (BI) software. The effort was intended to help SYSCO,the largest food distributor in North America, make better use of the information generated by its operations and serve its customers better. The Directors Council, a group of senior managers with substantial power and influence, had been impressed enough by the results of a prototype to recommend full-scale adoption. Days IT group would provide the bulk of the required technical support, as well as consulting and training on the use of BI. They would be assisted in this work by the professional services group of Business Objects, the BI software vendor chosen by SYSCOas the new corporate standard. While there was a great deal of development and configuration work to do on the BI software, Day was hoping that deployments within SYSCOs operating companies could start as early as July 2003,just six months away. Day was not concerned about the magnitude of the effort-she had bee