汽车维修前台接待职责和流程（Front desk duty and process of automobile maintenance）..doc

汽车维修前台接待职责和流程（Front desk duty and process of automobile maintenance） Front desk duty and process of automobile maintenance Author: excellent enterprise source: this site release time: 2009, 03, 19 [Abstract] auto repair business receptionist, can be said to be a professional maintenance enterprise image spokesperson, through its work to help the average distribution of the enterprise daily workload, increase the number of working hours and sales maintenance parts list, increase the profit for the enterprise, while reducing the amount of rework, improve work efficiency, and optimize the customer satisfaction and loyalty. Then, what are the processes and precautions of the car maintenance clerk? [Key words] automobile maintenance, front desk reception, responsibility flow [text] First, the receptionist duties, matters needing attention: 1, after time, say hello. New user to submit business card. How do you do?! May I help you?) 2, the admissibility of the vehicle to check whether the body appearance is intact, the internal functions are normal and whether valuables, etc., should be confirmed with the customer, let him sign. 3, always maintain a smile service (including leadership / colleagues). 4, the duty personnel to work on time at the boot station (except lunch break), and do a good guide desk and front desk hygiene, as well as the preparation of the work (computer boot / telephone transfer / document arrangement, etc.) 5, pass water in a timely manner. Always pay attention to customers, do not let him feel left out. 6, management board use. The board shows that it is in line with the actual situation of the vehicle being repaired. 7, the reception of vehicles to follow the whole process until the customer to leave 8 、 during the process of receiving the car, if there is any increase and decrease, the maintenance project (or need to communicate with the customer) must be completed by the receptionist. If the technical problem can not be clearly stated, please ask