财产保险公司客服部工作总结（Work summary of customer service department of property insurance company）.docVIP

财产保险公司客服部工作总结（Work summary of customer service department of property insurance company） Strengthen management and seize the market Strive to create a new situation in property insurance management The 20 year is an important year for the insurance industry to seriously implement the spirit of the 17th Party Congress, it is a crucial year for the XX property insurance company, started to establish the image of the company brand, is our XX company facing heavy pressure, to tackle tough extraordinary year. Under the strong support and correct leadership of the superior company, through the joint efforts of all staff, we have completed the task index issued by the superior. Up to now, the total premium income of RMB 10000 yuan, an increase of%, net premiums earned 10000 yuan, net profit of 10000 yuan, the loss rate of%. The main work is reported as follows: First, the main measures taken (1) grasping management and improving the standard of management in an all-round way First, establish and improve the system. We continue to improve and perfect the management rules and measures for the implementation of the internal control system, management regulations, and formed a complete set of management system, the customer service and the behavior of people are to go within the scope of control system, rule-based. Two is to strengthen business management. In business management, mainly is to regulate the claims process and supervision and inspection, adopt scientific, reasonable and practical process, standardize and restrict the claims work, such as: the development of the practice, claims surveying work flow, make the claims process scientific, reasonable and practical, while strengthening the supervision of all aspects of the check, so as to improve the whole level of claims. Three is to improve the assessment mechanism. With the increasingly fierce competition in insurance, new situation, new system, new mode and new strategy coupled with the listing of the face, we must