Chapter 3 Management and Supervision Skills for the GM精选.pptVIP

Chapter 3:Management and Supervision Skills for the G.M. The G.M. Sets the Pace G.M.s Must Manage: Organizational Levels G.M.s Must Manage: G.M. Functions G.M.s Must Manage: G.M. Skills G.M.s Must Manage: G.M. Relationships G.M.s Must Manage: G.M. Manage in Times of Change Evolution of Traditional Hotel H.R. Practices Evolution of Traditional Hotel H.R. Practices (continued…) Management Basics: Planning Management Basics: Decision Making Management Basics: Decision Making Approach Management Basics: Decision Making (continued…) Management Basics: Organizing Principles Management Basics: Delegation Management Basics: Delegation (continued…) Management Basics: Flow of Communication Management Basics: Motivation Management Basics: Motivation (continued…) Management Basics: Leadership Management Basics: Discipline Team Building Tactics Employee Selection, Orientation, and Training G.M. Interactions G.M. Interactions: Employees G.M. Interactions: Employees G.M. Interactions with Guests G.M. Interactions with Guests Discuss the importance of four skills outlined for the G.M. Question 1 in “Issues at Work” (Chapter 3) asks students to give three additional examples of each of these: conceptual, interpersonal, administrative and technical. Ask your students how they can increase their skills in these areas. Empowerment is defined as the act of granting authority to employees to make key decisions within those employees’ areas of responsibility. Discuss your students’ experiences in which an organization has empowered them; ask how they felt when this occurred, and how this impacted guest satisfaction. Ask students about times they wished they had been given such empowered, but were not (what happened?) Re-engineering is re-organizing hotel departments or work sections within departments. Question 2 in “Issues at Work” (Chapter 3) asks students whether the trend of the G.M. acting as facilitator and/or team leader rather than as “boss”