Dave Ulrich A New Mandate for Human Resources资料.pdf

HOULD WE do away with HR? In recent years, achieve such excellence - tbrougb a focus on learn- Sa number of people wbo study and write about ing, quality , teamwork , and reengineering-ar e business-alon g witb many wbo run busi - driven by tbe way organizations get tbings done and nesses-bav e been debating that question . Tbe de- bow they treat tbeir people. Tbose are fundamental bate arises out of serious and widespread doubts HR issues . To state it plainly : achieving organiza- about HRs contribution to organizational perfor- tional excellence must be tbe work of HR. mance . And as mucb as I like HR people-I bave Tbe question for senior managers, then, is not been working in tbe field as a researcher, professor, Should we do away with HR? but Wbat sbould we and consultant for 20 years - 1 must agree that tbere do with HR? The answer is : create an entirely new is good reason for HRs beleaguered reputation . It role and agenda for the field that focuses it not on is often ineffective, incompetent, and costly; in a traditional HR activities, sucb as staffing and com- phrase, it is value sapping. Indeed, if HR were to pensation, but on outcomes . HR should not be de- remain configured as it is today in many companies, fined by wbat it does but by what it delivers - I would have to answer tbe question above with a results that enrich tbe organizations value to cus- resounding Yes - abolish the tbing! tomers, investors, and employees . But the trutb is, HR bas never been more neces- More specifically, HR can help deliver organiza- sary. The competitive forces tbat managers