酒店常用英语二十句课件.pptVIP

香港天艺酒店管理集团 酒店常用英语二十句 Basic English Hotel 礼貌用语 Good morning/afternoon/evening, Sir/Madam. 先生/女士，早上好/下午好/晚上好。 Nice to meet you. 很高兴见到您。 Welcome to our hotel. 欢迎光临我们酒店。 答谢用语 Thanks and answer Thank you. 谢谢！ It is very kind of you. 谢谢，您真客气。 It is my pleasure. 非常高兴为您服务！ 征询语 Consult Can I help you? 我能帮您什么忙吗？ What is your suggestion ? 您有什么意见或建议吗？ Excuse me , may I have your name? 对不起，请问尊姓贵名？ 电话用语 This is 天艺 hotel ，may I help you ? 这里是天艺酒店，我能帮助您什么吗？ May I have your name? 能告诉我您的姓名吗？ 指路 Asking and giving directions Where is the toilet? 请问洗手间在哪？ This way, please. 这边请！ I will take you there. 我带您去！ It is on the second floor. 在二楼！ 提醒用语 reminding words Please do not smoke here. 请别在此抽烟。 Please do not leave anything behind. 请别忘了您的东西。 致歉 Apology Sorry to keep you waiting. 对不起，让您久等了。 告别 Farewell Good luck . 祝您好运！ Goodbye and hope to see you again. 再见，欢迎下次再来！ THANK YOU THE END 培训目标： 学会听与说二十句最简单的酒店基础英语句子。 * *