出国旅游实用英语--酒店篇.pptVIP

* * * * * * --- by Elena NO.1 Vocabulary NO.2 How to confirm your reservation NO.3 Common Dialogue CONTENTS Vocabulary lobby 酒店大堂 check-in/out 入住/退房 room service 客房服务 wake up call 叫醒服务 single/double room 单/双人房 book v. 预定 deposit n. 押金 charge v./n. 收费 front desk/reception 接待处 vacancy 空房 Dear sir or madam, I made a reservation for a one bedroom pool villa for 2 nights, from May 16th 2017 (check-in) to May 18th 2017 (check-out). Please kindly confirm whether the above reservation is in your record. If not, please contact me by email as soon as possible. Thank you. Best, Bonnie How to write an email *Subject: Your name + Hotel + Room Reservation Common Dialogue How to check-in check-out Part 1 Daily Greeting 2 Room Service 3 Part Part Clerk: Good afternoon. Can I help you? Bonnie: Yes, I would like to check in. C: Do you have a reservation? B: Yes, my name is Bonnie Bennett. I have a reservation from May 10th to May 14th. C: Wait a moment, please. Oh, yes, Ms Bennett. Its for a double room with a swimming pool. C: Is that right? B: Yes. C: Now, Ms Bennett, could you give me your passport, please? B: Here you are. By the way, where is the restaurant? C: The restaurant is on the second floor. Here is your room key. Its on the 5th floor, room502. C: The elevator is over there. And we also have a cafeteria on the top floor, if you would like something to drink, you can also call room service. B: Thank you. C: Welcome. Enjoy your stay! Check-in C:Good morning, Ms. What can I help you? B: Yes. Check out , please. Bonnie Bennett, room 502. Here is the room key. C: Fine. This is your bill, Ms Bennett. Three nights at 100 dollars each, and here is the meal that you had in our hotel. That makes a total of 350 dollars. B:Can I pay by credit card? C: Certa