[信息与通信]Avaya Call_Center_31_CMS_R131.ppt

3.1 Call Center Enhancements 3.1 Call Center Enhancements/Updates ACD: Alternate Selection on BSR Ties Block CMS Move Agent Related ASAI Events Option Clear Callr-Info Display Options Display UUI IE Button (in standard base) Enhanced SPI for new Contact Center Reporting System Increased Vector Capacity to 2000 Listen-Only Service Observing FAC Ringer-off Control of Auto-Answer for Non-ACD Calls Variables Added to Vector Commands ASAI/CTI: ASAI/CTI Support of 100 Aux Reason Codes Increased ASAI Links Call Center Related CSD-CM Items for 3.1 Call Center/ASAI Regression Testing of G150 Media Gateway Call Center/ASAI Regression Testing G250-DS1 and G250-DCP Call Center Regression Testing of Enhanced LSP Using S8500 Call Center Regression Testing of S8400 Media Server Call Center Regression Testing of S8720 Media Server Call Center Testing of Processor Ethernet Enhancement for CMS Survivability Link Redirection Call Center Testing of Increased IP Trunks for Signaling Groups to 255 Increased Classes of Restriction (CORs) to 995 Alternate Selection on BSR Ties Alternate Selection on BSR Ties Alternate Selection on BSR Ties Added options for Best Service Routing operation to alternate the pick for best when a tie in EWT or available agent criteria (for mia or loa strategies) occurs Existing operation was to always keep the current best (the 1st pick from a previous consider step) which assumed the local site was always preferred With the option active the algorithm will alternate between the 1st pick and the 2nd pick at each consider step and for each call on a VDN basis when a tie occurs to provide a more balanced distribution when cost of routing remotely is not a concern A “BSR Tie Strategy” field has been added to both the feature related system parameters form and VDN form System choices are 1st-found (default) or alternate VDN choices are system (default), 1st-found or alternate (setting taken from active VDN for the call) This capability was requested by a custom