框架完整 大学生社会实践报告模板 35p.pptxVIP

CUSTOMER;TABLE OF CONTENTS; YESTERDAY Segregated by channel Disconnected from business Treated as a cost center Subpar consumer experience; $338.5B Theamountbad customer service costsmajor countries aroundthe world annually SOURCE: GENESYS GLOBALSURVEY;Zendesk’s Customer Satisfaction Index delivers a periodic measure of customer satisfaction by collecting data from more than 15,000 companies serving 65 million consumers across 137 countries.;This global Customer Satisfaction Index is the result of a simple question asked to millions of customers at the end of a service interaction: “H