医院医德医风窗口评价系统.PDFVIP

2014 年 第 23 卷 第 5 期 计 算 机 系 统 应 用 ① 医院医德医风窗口评价系统 王亚军 (解放军总医院 纪检办公室, 北京 100853) 摘 要: 目的: 践行以病人为中心的服务理念, 构建一套易行、可行、科学、客观、公正的评价体系, 以提高医 院为患服务质量. 方法: 以军卫一号平台及HIS 数据库为基础, 应用 JAVA 、Eclipse 技术进行系统搭建. 结果: 系 统上线运行 30 个月以来, 起到了很好的监管作用, 我院患者综合满意度提升了 4.35%. 结论: 本系统有助于提升 医务人员为患服务意识, 有助于提升医院的社会、公益形象, 有助于缓解日益突出的医患矛盾, 构建和谐医患关 系, 有较高的推广普及价值. 关键词: 医德医风; 满意度; 系统; 设计; 医院 Hospital Medical Ethics Windows Service Evaluation System WANG Ya-Jun (Discipline Inspection Office, PLA General Hospital, Beij ing 100853, China) Abstract: The object of our work is to fulfil the philosophy that patients are the core of the service and construct a practical, feasible, scientific, objective and fair valuation system so as to improve the service quality of hospital. The methods we use in this paper are based on the military healthy No.1 platform and HIS database and systematically supported by JAVA and Eclipse technology. The system has been being operated for 30 months, during this interval. It has a great performance on the supervisor function which made the patients comprehensive stasfication degree increase 4.35%. This system facilitate the service awareness of medical service pesonel, the improvement of public and social images and the alleviation of gradually increasing contradicts between medical service and patients, which builds a harmonious relationship between hospital and patierntes and has a higher value that needs to be promoted. Key words: medical ethics; degree of satisfaction; system; design; hospital 1 引言 2 系统原理及功能 为响应国家、军队号召, 提高医院服务质量,