(精选)Care Quality Commission (CQC) Essential Standards of Quality and Safety教学课件.pptVIP

STAFF BRIEFINGCare Quality Commission (CQC)Essential Standards of Quality and Safety;STAFF BRIEFING;The role of the Care Quality Commissioner: Independent regulator of all health and social care services in England;St George’s CQC inspection; 5 inspection questions Are they safe? Are they effective? Are they caring? Are they well led? Are they responsive;NEW CQC INSPECTION REGIME Chief Inspector of Hospitals ;During an inspection the CQC Inspectors will: Hold focus groups with people who use services (including relatives) about their experiences of receiving care Hold small group meetings with leaders of key services Hold focus groups with staff (multidisciplinary teams – including students) Interview individual directors as well as staff of all levels Observe patient care to check that the right systems and processes are in place, and patients are treated with kindness, dignity and respect and staff work well and communicate effectively with each other and patients Look for evidence that care is meeting national standards Look at documentation – have observations been done, medication given, risk assessments completed, plans of care Observe staff interaction – are teams supportive and respectful of each other Look at environment – is it clean, uncluttered and safe Look at patient information available – are notice boards up to date, relevant, tidy.;Promoting high-performance and excellence;Are we safe?: CQC Key Lines of Enquiry;What does this mean in your daily practice;Consider the following questions: Do I report/act on concerns about unsafe equipment? Do I know how to report a safety incident? Do I always wash my hands or use hand gel between patients? Do I follow Trust policies in relation to medication? Do I know how to resolve or advise a patient who has concerns? Do I ensure written and electronic patient information is kept secure? Do I keep the information available to patients up to date? Do I observe the dress code or uniform policy including b