香格里拉酒店咖啡厅操作手册.docVIP

EZ Café Operation Manual 咖啡厅操作手册 INTRODUCTION 介 绍 Food and Beverage is a hugely diversified Department that has to cater to guests varied needs in a polite, friendly and professional manner while at the same time striving for optimum profitability. 餐饮部是一个大部门，它要在同一时间迎合客人在礼貌、友好、专业态度上的不同要求。同时追求最佳的效益。 As the public becomes more knowledgeable the demand upon the Food and Beverage Department to satisfy their needs becomes a greater challenge. To meet this challenge we need to provide our guests with a quality of service and product that is second to none. 当相关政策被人们所广泛熟悉的同时，餐饮部在满足客人的需求方面遇到的极大的挑战