接待英语全集.docVIP

跟不上谈话： I’m sorry I can’t follow you .Would you repeat it ? I couldn’t catch you .Would you speak more slowly? Would you speak more loudly, please? I wish we could talk longer, but I have kept my visitor waiting. 精华短句： Hello, this is XXX Company. Speaking. ABC Company .Good morning. Who is calling,please? =May I ask your name? =May I have your name, please? =Who am I speaking to ? May I speak to Mr.Cowley,please? =I’d like to speak to Mr.C owley. =Mr. Cowley ,please. Would you give me the overseas Department? =Overseas Department, please. ＝Would you please transfer me to the Overseas Department? =Could you connect me with the O verseas Department? One moment ,please. =Just a moment ,please. =Please wait for a moment. =Please hold the line a moment. =Please stay on the line. Just a moment ,please,I’ll call her . Hold on,please,I’ll get her for you. I see, I will transfer your phone to customer service. This is Mary Zhang of Customer Service,thank you for your patience. Who do you want to speak to ? =To whom would you like to speak? I’m sorry Mr.Robert is not in the office. I’m sorry Mr. Robert is not in the office. I’m sorry ,he is not here right now. I’m awfully sorry,he is not in just now. I’m afraid he’s on another line.Would you mind holding? What number are you calling? I’m sorry,there’s no one by that name here. =I’m sorry,there isn’t anyone namedXXX in this office. I’m afraid you have got the wrong number. I’m sorry you have the wrong number. I’m sorry you have the wrong extension. Hold on the line and I’ll transfer you to Mr.Zhao. We seem to have a poor connection. I’m sorry it’s a bad line.please hang up and I’ll call again. Can you hang up and call back? I’m afraid it’s a bad connection.Can you call back? He is busy(tied up) at the moment. He is in conference. He is out of the office. He has just stepped out . He is away on business. Can I have your name and number,please? Where can he contact you? What mumber are you calling from,please? How do you spell yo