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Shaping the Library to the Life of the User: Adapting, Empowering, Partnering, Engaging Merrilee Proffitt James Michalko Melissa Renspie © 2015 OCLC Online Computer Library Center, Inc. This work is licensed under a Creative Commons Attribution 4.0 International License. /licenses/by/4.0/ December 2015 OCLC Research Dublin, Ohio 43017 USA ISBN: 1-55653-503-1 (978-1-55653-503-1) OCLC Control Number: 932009430 Please direct correspondence to: Merrilee Proffitt Senior Program Officer proffitm@ Suggested citation: Proffitt, Merrilee, Jim Michalko and Melissa Renspie. 2015. Shaping the Library to the Life of the User: Adapting, Empowering, Partnering, Engaging . Dublin, Ohio: OCLC Research. /content/dam/research/publications/2015/oclcresearch-shaping-library-to-life-of-user- 2015.pdf. ACKNOWLEDGEMENTS Many thanks to our many speakers for sharing their knowledge and wisdom at our meeting, the Library in the Life of the User. Speakers are listed on the event website. Credit is also due to meeting participants who contributed to the Tweet stream. Thanks are due to Lynn Silipigni Connaway, Lorcan Dempsey, and William Harvey who helped to shape the Library in the Life of the User meeting and provided notes and shared observations following the meeting itself. Thanks also to Arnold Arcolio and Jackie Dooley for providing a thorough review and thoughtful suggestions on an early draft of this report. Shaping the Library to the Life of the User: Adapting, Empowering, Partnering, Engaging 3 INTRODUCTION What began with a few libraries’ early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research library. User- cente