2009年导游现场考试导游服务应变能力题（2009 tour guide service on-site examination ability problem）.docVIP

2009年导游现场考试导游服务应变能力题（2009 tour guide service on-site examination ability problem） 1, due to objective reasons, the tour will leave somewhere. What kind of work should the tour guide do? (L) to seize the time, will plan to visit and tour arrangements completed. If you have difficulties, to accompany should have contingency plans to highlight local representative. The most unique tourist attractions, so that tourists have a basic understanding of the local tourism landscape; (2) contact: report to the travel agency and hotel team, timely check out and return food. Car withdrawal. (3) inform the next stop to change the reception plan arrangement. 2, a local tour guide should be how to prevent missed events, (L) read the reception plan, arrived to tour the date, time and location in advance to personally verify clearly; (2) the exact time to verify the traffic tools to arrive. (3) Chazhan locations arrived half an hour early, waiting for the arrival of the team. 3, accompany with the plan and scheduled time to the airport to pick up a Japanese tour group, but did not receive the regiment. What should you do as a company? (L) contact the travel agency immediately and find out the reason; (2) if the delay time is not long, can stay at the airport waiting to accompany. (3) if the delay time is longer, should be according to the travel arrangements, re implementation of the reception. 4, if there is a fault accident, how to handle? If the wrong place then two tour reception with a travel agency, approved by the travel agency, distribution can no longer exchange tour, but Quanpei should exchange tours, and visitors to apologize, if the wrong connection is another travel agency group, to accompany and Quanpei report to the travel agency immediately, try to exchange the tour as soon as possible, and explain the situation and apologize to the tourists. 5. What is wrong machine accident? How should we deal with it? For some reason or travel agency work error, the tour group did