信息技术战略规划培训会.pptVIP

* * Planning - Delivering - operating managing * 5 Principles of Process Design - 流程结果创造价值 - 致力于高价值流程 - 要创新，不要重复 - 优秀流程需要优秀拥有者 - 考量什么就得到什么 * * * * * * * * * * * Today, no single business topic commands more attention, yet generates more confusion, than transforming the way you market, sell, and service customers to build a competitive advantage – otherwise known as Customer Relationship Management (CRM). Customer Relationship Management is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an or