DELL题解决培训.pptVIP

Problem Solving Key to Continuous Improvement Workshop Six Steps Problem Solving Process Identify concerns Analyze the problem (facts) Evaluate Alternatives Propose and Implement Solution Analyze the Outcome Improve the Process The Six Step Problem Solving Process Model Six Steps Problem Solving Process Step 1. Identify Concerns (How urgent or important is this?) Identifying the gap Smoke out the issues to the team or organization Use analysis reports such as check sheets, Pareto charts Use questions to probe for understanding of real issues which require further investigation List a