01define定义measure测量精益管理.pptVIP

* * * * Slide 4 The first thing accomplished by the Business Council; notice we’ve changed the name because quality is how we manage at Mortgage Services, was to develop the Business/Quality map and identify the five core processes. * * * * ??? ? ???????? ??? ??? ?. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 1~2 阶段 输出??? ??? ?? ? 顾客? ???? ? ??? ???? ??. 3阶段 ?? ??? process map? ????. * * * * ?? 输出??? ??? ????? 顾客? ?? ??? ?? ?? ?? ??. ???? 顾客? ??? ??? ?? ?? 效果? ??? ?? ??. * * Process map?? ??? X’s?? ????. * * ?? team?? ??? ???? ?? ???? ?? ?? ???