green bpiintroduction_dell绿带项目介绍.pptVIP

Business Process Improvement (BPI) Course Purpose Course Objectives Upon completion of this course, participants will be able to: Describe the BPI program structure Apply the BPI problem solving model Select and use appropriate tools for your BPI project Plan your BPI project Prepare to apply specific tools in your day to day activities Introductory Exercise Introduce yourself to the others at your table. Then prepare answers to the following questions: What is the goal of process improvement? What is variation and why do we care? What would be some key elements for a problem solving process