《management教学资料》10erobbis_ppt06 - r.ppt

* * * * * * * * * * * * * * * * * * * * * * * * Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 6–* Types of Programmed Decisions Procedure A series of interrelated steps that a manager can use to respond (applying a policy) to a structured problem. Rule An explicit statement that limits what a manager or employee can or cannot do. Policy A general guideline for making a decision about a structured problem. Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 6–* Policy, Procedure, and Rule Examples Policy Accept all customer-returned merchandise. Proced