用餐的言语经验过程.pptVIP

* 用餐的经验过程 - 早餐自助餐 DINING EXPERIENCE – BREAKFAST 第一印象 至 最后印象 THE FIRST IMPRESSION THE LAST IMPRESSION Dining Experience - Breakfast 问候客人 Greeting guests 15和5规则 15 5 rule 在客人距离15米时就以眼睛注视客人并微笑致意，到客人距离5米时双目注客人微笑问候. make eye contact and smile to a guest at 15 feet and greet a guest at 5 feet with smile and maintain eye contact 协助客人存放衣物 Assistance will be offered with coats and bags. Dining Experience - Breakfast 1) 问客人房间号码时说：“请问一下您的房间号码?” 1) Ask the guest’s room number by say “May I ask your room number please?” 2) 检查入住包价里是否包含早餐 2) Check for Breakfast is included or n