itilv3andachievingexcellenceinservicemanagement(accenture,2007-02-肉21).pptVIP

* * Copyright ? 2007 Accenture. All Rights Reserved. ITTO Global Leadership Meeting 21-FEB-2007 ITIL version 3 and Achieving Excellence in Service Management Damian Harris Copyright ? 2007 Accenture. All Rights Reserved. Why does Accenture need to be aware of ITIL v3? The worlds’ most widely adopted ‘IT Reference Guide’ is changing and Accenture is heavily involved in the changes: ITIL v2 Publication Framework ITIL v3 Service Lifecycle This image for ITIL v3 was created by Ryan Thomas, Infrastructure Consulting (DCTO), and has become ‘the face’ of the new ITIL Service Lifecycle. Why doe