五星级酒店客房部标准工作程序sop(中英文).doc

. ... 星级酒店客房部标准工作程序 GENERAL 总述 Task No: Description Grooming and Appearance 仪表仪容 Check Uniform and How to Grooming Standards 制服检查及仪表仪容标准 Body language and attitude 肢体语言及态度 How to Conduct Briefing 怎样主持例会 Communicate with Housekeeping Department 与客房部沟通 How to Greet the Guest 怎样问候客人 Dect phone Control 小灵通电话管理 Occupational Health and Safety 职业健康卫生及安全 HOUSEKEEPING OFFICEGUEST FLOOR 客房办公室及客房服务 9 Lost and Found Procedure 失物招领程序 10. Monthly Linen Inventory 月度布草盘点 11. Master Key Sign Out Procedure 万能钥匙