应用文写作之投诉信.pptVIP

本次作文写得较好的同学： 18分：李敏华、林晓枫、植树广、黄钰莹 17分：梁健欣、李婉梅、廖海燕、李倩、 莫洁文、罗思思、黄宇鹏、李华清、 萧峰、 书面表达高分要诀： 1) 书写美观； 2) 字数达标（100~120）； 3) 内容扣题、结构合理、要点完整、拓展恰当； 4) 句子结构准确、语言表达得体； 5) 语言流畅、文章连贯。 投诉信格式模板： Dear ________， I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________(抱怨的事情)． The reason for my dissatisfaction is ________(总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ________(抱怨的第二个方面). Under these circumstances, I find it ________(感觉)to ________(抱怨的方面带来的后果)． I appreciate it very much if you could ________(提出建议和请求), preferably ________(进一步的要求), and I would like to have this matter settled by ________(设定解决事情的最后期限)． Thank you for your consideration and I will be looking forward to your reply. Yours sincerely， Li Ming 假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意： 1. 词数100左右。 2. 可以适当增加细节，以使行文连贯。 3. 开头语和结束语已为你写好。 课后作业：《名师指津二轮复习》P191 Dear Sir, I am Li Hua, a frequent customer in your restaurant. ___________________________ _____________________________________ _______________________________________________________________________________________________________________ I look forward to a better service next time. Sincerely yours, Li Hua Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. It