邮轮上的餐饮(上前厅部的一些问答) 邮轮情景英语 Unit 5.pptxVIP

1.Who is the leader of the Front Office?And please name some job position in Front Office?;3.Before making an P.A announcement ,what should you do ?;4.What is express check out?;Whats the difference between the Elsafe and the safety box in Reception ? ;1. note down in reception M.R logbook 2.send a A.V.O via Fidelio system to deck or engine department 3.follow up 4.note down the time of A.V.O completion in reception logbook. ;In how many ways,can passenger pay his bills？ And where to pay his bills?;please tell us the meaning of hangup \Hold on\put through\line is busy and on the line ?;please tell us the meaning of hangup \Hold on\put through\line is busy and on the line ?;Food Beverage 1、国际邮轮的餐饮产品和服务通常是各个邮轮公司推销的一个重点和亮点。是邮轮创收的一个途径。所以作为国际邮轮海乘人员的一个重要组成团体——————餐饮服务和管理人员的工作就显得十分重要。;2、餐饮管理组织结构： 第一种：紧密型 一名餐饮总监（FB Director 或catering Director )下辖各餐厅、酒吧、厨房乃至仓库，这样便于餐饮总监集中调度，统筹各项工作安排。 第二种：松散型 餐饮部的范围仅限于餐厅和酒吧。厨房仓库是相对独立的部门，他们都直接向酒店经理负责，由酒店经理指挥、协调，这种方式强化了酒店经理对全酒店领域的领导和权威。;按不同标准可分为： 乘客邮轮餐厅、员工邮轮餐厅 免费餐厅和收费餐厅 自助餐厅和零点餐厅 Lesson 1 Free Western Buffet Scene 1: Breakfast ;Mr M0rs.Smith come to“mariners”restaurant for breafast. A hostess is greeting them ,and several assitant waiters are standing in the line for guiding passenger to seat.;Swipe 刷 After finding a table for 2 from the seationg chart on her desk.;Swipe 刷 After finding a table for 2 from the seationg chart on her desk.;Table 24 is by the window. You can see sea view there . Would you like it? After making a seating coupon for them ;Buffet counter is over there.If you need anything else,your waiter of your seating section is ready to serve you . Buffet counter =buffet line;From here and on ,they are fruits,cereals ,eggs,cold cut, Bakery food and drinks. ;在湖边（lake）做（make）蛋糕（cake）并烘（ bake） Bakery 面包店 面包房 Fruit: banana ,orange , melon and dry prunes  ;Cereals : corn flake , oatmeal,rice crispy, bean flake,fruit yogurt .;Egg:omelettes,poache