全科医生的比工作方法.ppt

全科医生的工作方法(1) —— 以病人为中心的服务方法  以疾病为中心诊疗模式与以病人为中心服务方式的区别 理解病人 病人是有宝贵生命的人 病人是有感情和需要的 病人有和医生同样的尊严与权力 病人具有主观能动性 病人具有个体化的倾向 理解病人角色 了解病人的就医背景 病人是一个怎样的人 病人为什么在这一特定的时刻来就诊 病人对您的期望是什么 病人需要的是什么 病人的疾病因果观和健康信念 患病体验 疾患对病人的意义和患病行为 问题的真正原因是什么 真正的病人是谁 求医行为 遵医行为 以病人为中心的服务内容和方法 用心去倾听，并作适当的反馈 开放式的引导 接受病人的症状和体验 对病人作详细的解释和必要的教育 感情交流 让病人自己扮演“决定者”的角色 利用各种资源，为病人提供多方面的支持和帮助 以病人为中心服务规范和流程 * * Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Sl