最新英文简历：IT电信互联网行业副总-范文精品.docVIP

英文简历：IT电信互联网行业副总 　　Mr. Charmond Tsang C.L. MBA, BEng, MIEE E-mail: ******@ PROFILE 10+ yrs Call Center veteran; China experience, Guru in Business Operations and Sales amp; Marketing A self-motivated and dynamic senior executive with 19-year of regional management and international experience. Extensive experience working with Call Center/Telecom/CRM services and outsourcing in the Telecom/Finance/IT arenas. Experienced in contract management, business development, and operations consulting. Held various senior positions in business development, sales amp; marketing and operations in CRM outsourcing service provider, ISP, Telcos, equipment vendor and billing system vender. PROFESSIONAL EDUCATION Master of Business Administration (MBA) 1991 - 1994 -- Hendon Business School, University of Middlesex, London, UK BEng (1st Class Honour) in Electronics Engineering 1987 - 1989 -- University of Middlesex, London, UK -- Awarded “The Institution Prize” by the Council of IEE EMPLOYMENT HISTORY Shanghai VavoTelecom Co. Ltd. (Shanghai, PRC) (a local partner of PCCW Teleservices Ltd.) Vice President Achievements and Responsibilities Built and led the developed of a new telecom Value Added Services business unit. Launched a new Telecom VAS service in Shanghai. Established effective sales and service channels. Evaluated and managed business partners such as major telecom operators and equipment vendors in China. Ensured service delivery according to SOW and contracts. Act as the Technical Director, performed vendor evaluation and on-going improvement on the IN and SSP platforms. Ensured the business processes meet varies service KPIs and budgets, such as service provision lead time, customer satisfaction index, billing accuracy and quality index. Nuvigo Corporation Sdn. Bhd., Malaysia 3/03 to 4/04 General Manager Achievements and Responsibilities Developed new business opportunities with major telecom clients in Malaysia, focusing in Call Center/Telecom/CRM and IT outsourcing