【培训课件】旅值游业饭店服务英语电子教案—中等职业学校饭店专业教学课件.pptVIP

Key Words（重点词汇） memo [mem?u] n. 备忘录 save [seiv] v. 保存 refund [ri:f?nd] v. 偿还 handling [h?ndli?] n. 处理 luggage handling. 行李寄存 Useful Expressions（实用表达） Foreign Currency Exchange 1) Can I exchange foreign currency for RMB here? 2) What kind of currency have you got? 3) What’s the exchange rate today? 4) One hundred US dollars are equal to 750 yuan RMB at todays exchange rate. 5) How much would you like to exchange? 6) How would you like your money? 7) Please check them and keep the memo.8) What for? Check-out 1) Im leaving today, would like to check out now.2) Your name, room number and your key card, please?3) Did you consume any thing in your room? 4) Well refund you $335, and here is the receipt.5) Would you like me to contact the Concierge to help you with your luggage? 6) Look forward to seeing you again. 7) Have a nice trip. 8) Fly safe. Thank you! Unit 19 Night club 夜总会 Main Points（知识要点） ※ Learning about services of night club in a hotel 了解有关酒店的会总会服务 ※ The way to provide bar service 提供吧台服务的方式 Key Words（重点词汇） decorating [dek?reiti?] . 美化 ornament [?:n?m?nt] n. 装饰(物) bakery [beik?ri] n. 面包店 bartender [bɑ:,tend?] n. 调酒师，酒吧男服务员 whisky [(h)wiski] n. 威士忌酒 gin [d?in] n. 杜松子酒 tonic [t?nik] n. 补药 gin tonic 金汤力 rye [rai] n. [植]黑麦，裸麦 bourbon [bu?b?n] n. .波旁酒 malt [m?:lt] n. 麦芽 crisp [krisp] a. 脆的，易碎的 n. 油炸马铃薯片 Useful Expressions（实用表达） Taking orders 1) What would you like to drink, sir? 2) As usual, sir? 3) The same, sir? 4) We have good choices of drinks, such as Whiskey, Brandy, Cocktail, Sherry, fresh juices, soda, mineral water etc. Serving wines 1) Here you are, sir. 2) How would you like your Whiskey, straight up or on the rocks? 3) Shall I open it ? 4) With or without ice, please? Paying the bill 1) The total is 200 RMB. 2) The price includes a 15% service charge. 3) There’s no service charge. 4) It’s free. Unit 20 Swimming Pool 游泳服务 Main Points（知识要点） ※ Basic knowledge of a swimming pool 关于泳池的基本知识 ※ Introdu