敦煌网分享和海外买家沟通技巧.docxVIP

敦煌网分享与海外买家沟通技巧 目录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc457813721 1 付款阶段 PAGEREF _Toc457813721 \h 1 HYPERLINK \l _Toc457813722 （1）买家未付款催单技巧：(Awaiting Payment) PAGEREF _Toc457813722 \h 1 HYPERLINK \l _Toc457813723 （2）款项正在审核阶段(Pending payment verification) PAGEREF _Toc457813723 \h 1 HYPERLINK \l _Toc457813724 2 订单付完款后，发货前 PAGEREF _Toc457813724 \h 1 HYPERLINK \l _Toc457813725 3 发货后 PAGEREF _Toc457813725 \h 3 HYPERLINK \l _Toc457813726 4 买家开启纠纷(包括普通纠纷和平台纠纷) PAGEREF _Toc457813726 \h 5 　　1 付款阶段 　　（1）买家未付款催单技巧：(Awaiting Payment) 　　Dear valued Customer, 　　Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you! 　　Seller ID 　（2）款项正在审核阶段(Pending payment verification) 　　Dear Valued Customer, 　　Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us. 　　Thank you ! 　　Seller ID 　　2 订单付完款后，发货前 　　（1）买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见 　　Dear Valued Customer, 　　Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer. 　　We look forwarding to hearing from you soon. 　　Thank you. 　　Seller ID 　　（2）买家所在的国家地址较偏远，不能包邮，建议买家补运费 　　Dear Valued Customer, 　　Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund. 　　We are sorry for any inconvenience this may have caused. Please let us know which you prefer. 　　Thank you. 　　Seller ID 　　（3）买家选择的是DHL发货，但是卖家只能用E-邮宝或者小包发货，询问买家是否愿意接受? 　　Dear Valued Customer, 　　Thank you for your order. We are sorry that we cannot s